Additional Specialized Services
MOH Newsfeeds
Your business message on hold environment is the perfect opportunity to keep your callers connected to the ever changing financial world. With Walsh Media, you can provide market updates to your callers throughout the day. For a more unique message on hold, work with your Walsh Media Professional Services Representative to intersperse updated financial news with your own company information.
Through Walsh Media you can make your customer experience like no other by letting your callers catch up on what's happening in the world. Give Walsh Media a call at 800-359-6158 for more information.
IVR Replicator
The purchase of new telecom technology is sometimes out of reach for smaller to mid-sized companies. Walsh Media can help you with creative solutions that allow you to keep vital information up to date, cost effectively. We recently helped a financial institution meet that challenge with customized prompt recordings that replicate IVR functionality in a Call Processing environment. With just a little ingenuity, Walsh Media was able to:
- design scripts for a series of voice prompt messages
- cast professional voice talent to meet the institution’s brand
- record the custom voice prompts
- assemble them into a voice mail recording that’s updated weekly, and is so seamless it sounds like a fresh professional voice recording every time.
If technological limitations are hindering your efforts to enhance the customer experience, just give us a call at 800-359-6158. We’ll be happy to brainstorm an effective and realistic solution!
Earcons & Non-Verbal Audio
You know that you can combine your custom voice prompts with subtle audio cues to solidify your corporate brand. But, have you thought about using non-verbal audio as a “North Star” to help your callers navigate your automated application with confidence? Hearing a specific sound at a specific point can help callers speed through your automated processes, saving them frustration, and reducing your costs.
Walsh Media has designed and developed a library of audio you can use to help guide callers. With a variety of different sounds to choose from, and identifiable tones that indicate main menus, successful input, entry failures, conclusion of a call and data search audio, we’re sure to have something right for you, Walsh Media’s Audio Services team can point you to the north star!
