Speech Recognition Prompts
For most of us, multitasking is a way of life. Allowing your callers to speak information rather than listen to long menus and fidget with increasingly tiny phone keypads can reduce time spent on your toll free lines, and limit the frustration callers feel, enhancing the overall call center experience. Any tool that opens the door to convenience and efficiency provides a powerful advantage.
Recorded voice prompts for Speech Recognition require a little extra time and attention, because the call flow design can be far more dynamic, Walsh Media has been working with Speech Recognition applications from the get-go, and due to our well rounded relationship with a variety of application developers we’ve got a clear view of what it takes to:
- Bring to fruition a realistic and attainable persona design
- Review your call flow design and verbiage ensuring your corporation’s persona is maintained
- Cast for the right professional voice talent to bring your branded voice to life
- Maintain your persona from session to session through voice coaching that’s sensitive to the persona, the talent, and the successful operation of the application
- Deliver these top quality voice prompts on time and in your telecom application’s format
- Use our coaching techniques and editing standards to uphold your branded voice persona throughout the life of your speech recognition application
