Interactive Voice Response - IVR Prompts
Interactive Voice Response - IVR Prompts
Your IVR Application…what should be the most dependable component of your IVR team must reflect your corporate brand while guiding callers seamlessly through transactions and information gathering. Callers have long used IVR and VRU (voice response units) in performing repetitive tasks such as banking transactions, tracking shipments, placing orders, and performing countless other day to day activities. We’ve even provided custom voice prompts for IVR applications that let hunters report their kills! Today, it’s important to consider the customer experience and your corporate brand when scripting and recording these applications. Walsh Media has the knowledge to assist you in Interactive Voice Response Application Development. We’ll apply your brand and persona requirements to your script, to truly enhance the Customer Experience. Let us help you in the following ways:
- Evaluate your IVR application's call flow design and verbiage
- Develop and review scripts for brand consistency
- Guide you through careful, considerate voice talent selection
- Professionally voice coach, record and format your current or redesigned IVR voice prompts to meet your application’s specifications
- Support your ongoing needs for custom voice prompts using the same professional male or female voice talent throughout, referencing past audio to ensure we match your persona each time
